Cancellations & Returns

Cancellations

Where applicable you can cancel your order in accordance with your rights under the Distance Selling Regulations.

To cancel your order prior to despatch we advise that you contact us by telephone as soon as possible after ordering.

For orders cancelled after despatch you must follow our returns procedure.

Returns

You may return your order for an exchange or refund within 14 days of receipt, provided the goods are returned unused and in perfect condition.  You are responsible for both the outgoing and return postage costs.

Once you decide to return the goods you must not use them and must take reasonable care of them while they remain in your possession. The goods must be returned to us intact and undamaged as soon as reasonably possible, and within 14 days.

It is your responsibility to pay the postage costs for any items returned to us. We advise that you use a recorded method of carriage for returning your goods. We are not responsible for items lost or delayed on their way back to us. In the event of a lost parcel, you as the sender are responsible for processing a claim.

In the case of faulty goods, or goods which have been sent incorrectly, we will refund your reasonable return postage costs up to the amount of postage paid on your order.

For goods damaged in use, please refer to our Warranty page for more information.

Please email us via shop@mountainking.co.uk (detailing the reason for the return) for a returns authorisation code prior to sending any goods back. We are unable to process any returns without an authorisation code.

 Refunds will be made once the goods are received back in good condition.

 Bespoke or personalised goods cannot be returned.