Where applicable you can cancel
your order in accordance with your rights under the Distance Selling
To cancel your order prior to despatch
we advise that you contact us by telephone as soon as possible after ordering.
For orders cancelled after despatch
you must follow our returns procedure.
You may return your order for an
exchange or refund within 14 days of receipt, provided the goods are returned
unused and in perfect condition. You are
responsible for both the outgoing and return postage costs.
Once you decide to return the
goods you must not use them and must take reasonable care of them while they
remain in your possession. The goods must be returned to us intact and
undamaged as soon as reasonably possible, and within 14 days.
It is your responsibility to pay
the postage costs for any items returned to us. We advise that you use a
recorded method of carriage for returning your goods. We are not responsible
for items lost or delayed on their way back to us. In the event of a lost
parcel, you as the sender are responsible for processing a claim.
In the case of faulty goods, or
goods which have been sent incorrectly, we will refund your reasonable return
postage costs up to the amount of postage paid on your order.
For goods damaged in use, please
refer to our Warranty page for more information.
Please email us via firstname.lastname@example.org
(detailing the reason for the return) for a returns authorisation code prior to
sending any goods back. We are unable to
process any returns without an authorisation code.
Refunds will be made once the goods are received back in