We offer a one year warranty covering manufacturing faults. This covers the initial purchaser of the poles must be supported by proof of purchase.
The following are not covered by warranty:
Your retailer is requested to contact Mountain King by phone/email in the event of a potential warranty claim and submit a photo of the damaged section.
Where replacement parts are required, these can either be supplied to the retailer for onward shipment or you can contact Mountain King for the parts to be supplied directly.
No poles or parts will be replaced free of charge by Mountain King unless there is prior agreement and there is a manufacturing fault.
Any poles returned must be clean of mud and dirt. We reserve the right to decline repairing heavily soiled poles.
Please refer to our Cancellations and Returns page for more information
PO Box 427
Newcastle upon Tyne
Tyne and Wear