We offer a one year warranty covering
manufacturing faults. This covers the initial purchaser of the
poles must be supported by proof of
purchase.
The
following are not covered by warranty:
- normal
wear and tear
- lost
straps, lost sections, bags, rubber ferrules, tip protectors or any other lost
parts
- parts
damaged by dogs etc or through misuse
- broken
straps, broken or worn tips, worn grips, expanders
- broken
shafts where this is the result of accident/trips/falls or misuse
- inappropriate use of poles eg ultra light weight poles used
for winter climbing/skiing
Returns /claims procedure
Your retailer is requested
to contact Mountain King by phone/email in the event of a potential warranty
claim and submit a photo of the damaged section.
Where replacement parts are
required, these can either be supplied to the retailer for onward shipment or
you can contact Mountain King for the parts to be supplied directly.
No poles or parts will be
replaced free of charge by Mountain King unless there is prior agreement and
there is a manufacturing fault.
Any poles returned must be
clean of mud and dirt. We reserve the
right to decline repairing heavily soiled poles.
Please refer to our Cancellations and Returns page for more information
